is Group Genius?
Genius is the ability of a group to work iteratively and collaboratively
to consistently seek, model and put into place higher order
solutions. Time compression, systemic work flow, dynamic feedback,
individual and collective creativity are core features of
does "Decision by Design" differ from traditional decision-making?
decision-making procedures rely extensively on the data
being complete and accurate "up front" and the logic of the
decision process being faultless. In organizations, this tends
to support authority and credibility based on past accomplishments
while discounting new information and ideas. The traditional
decision-making procedure tends to go through the process
once, in a linear manner, and tries to establish a "permanent"
by Design is a commitment to go through the design process
again and again while "reality testing" the parts as they
emerge and get applied in the field. If the process of design
is properly managed and comprehensively approached then inappropriate
design assumptions fall away leaving- from the number of choices
originally perceived- the final design most fit for use. Decision
by design fully weights new information and ideas balanced
against experience; fully explores the whole system by discovering
linkages between actions and consequences; and results in
solutions big enough to hold all the parts with minimal conflict.
produce extraordinary results?
releases Group Genius by design. Each component of the workplace
is designed to work with all the others to: increase the productivity
and energy of individual participants; bring cost-effective
technology and knowledge management professionals to bear
on increasing group productivity; improve group interaction
to produce high quality communication inside improved relationships;
and fundamentally transform the kinds of products groups produce
to highly robust, thoroughly vetted, systemic solutions that
fully deal with complexity.
flexible environments in which all the physical elements to
support individuals and groups are immediately at hand. All
aspects of the environment function seamlessly together with
the work processes so there is no time wasted gathering needed
items. Tools work together by design. The total environment
sets the stage for, highly effective individual and group
the whole of each individual taking part in the process, generating
a more energized, grounded, yet widened perspective. This
includes engaging all the physical senses in a rich and varied
environment, and engaging a wide range of virtual senses through
basic work process and facilitation-for example, senses of
values, self-expression, integrity, freedom, related-ness,
individuality, adventure, and curiosity.
a team of highly skilled knowledge workers on events. Using
knowledge workers to document events liberates individual
participants to engage fully in the moment without needing
to take notes or other mementos, freeing up the truly scarce
resource of participant time, attention, and creativity. Disciplined
documentation also ensures that a single, high-quality record
of the event exists, rather than divergent notes and memories
that cause confusion going forward.
new knowledge and perspective into the customer's working
group by including carefully selected "wild card" individuals
from its extensive network of seminal thinkers, innovators,
leaders, and doers; readings from its library; and provocative
puzzles, games and toys from its store.
individual and group work processes designed in concert with
other components of the environment, to maximize the contribution
of each participant to the product, capturing the full value
of diversity. This ensures that a more robust solution is
generated and tested from abundant perspectives, that widespread
ownership and enrollment in the work product is generated,
and that the customer accelerates out of the event with strong
enrollment, high levels of commitment, and successful implementation.
events are designed around a finely honed strategy of multiple
recursions, in which issues, strategies, and plans are examined
in an intentional sequence of both serial and parallel exercises
from different perspectives, iterating successively more robust
does a knOwhere event feel like to participants?
participants commonly report that the knOwhere experience
guiding while being wide-ranging;
while being holistic;
while being relaxed;
while being productive.
They participate with a sense of freedom to be, think and
They forge lasting new relationships with team members grounded
in shared perspectives and commitments.
They leave with a confidence that the solution is theirs
They leave ready for action, with a sense of peace that
they have taken the full measure of complexity in their
work and have developed a superb solution in which they
won't be stung by unintended consequences.
They leave newly alert to the full range of signals the
world is offering them and increased capacity to interpret
are the benefits of engaging knOwhere?
mechanical gains from improving individual productivity
and bringing the right tools to bear at the right time typically
add tens of percent to the value of a knOwhere event relative
to a typical meeting.
group dynamics and enrollment produced in the event that
persist long after can multiply the value of the event several
times simply by eliminating barriers to action and accelerating
the fundamentally robust, systemic solutions that come out
of knOwhere events by design are orders of magnitude more
value-creating than the product of ad hoc group activity
makes knOwhere unique?
is the only provider of seamlessly integrated, complete workplace
solutions designed from fundamental principles to produce
high-performance operating environments in which high-performance
individuals combine their commitment, values, talents, and
energy to form extraordinarily successful organizations. There
are abundant suppliers of different aspects of the workplace:
architects for buildings, interior designers and office furniture
manufacturers, organizational design consultants, meeting
process facilitators, and management consultants, for example.
knOwhere is the only company that integrates all aspects of
the workplace-the physical environment, the information environment,
the technical environment, the event support discipline, and
facilititated processes-to optimize group productivity.
can't you conduct an event at my location to save travel cost?
can. knOwhere's portfolio of products and services are designed
to work seamlessly to create a complete high-performance workplace.
Part of the high-performance workplace includes the environment
and tools that are used with the facilitated work process
and knowledge worker support. These tools and environmental
pieces are fully capable of being transported and rebuilt
easily within most spaces, bringing knOwhere to you.
is knOwhere's work environment important?
Participants are fully engaged with all their senses, not
just their intellect.
Participants are always in motion, interacting with new
people in different ways.
flexible environments allow workspace to be customized to
the size and purpose of specific events.
are accepted and fully valued in whatever medium the individual
participants are most fluent-written or spoken words, pictorial,
graphical, musical, theatrical.
environment contains all best the tools and resources immediately
at hand so there is no lost moment or contribution.
environment is rich with information in its extensive library,
internet connections with skilled researchers, illustrative
puzzles and games. This richness tends to open participants
to the world rather than shut them in a room as in typical
if my group can't come to Palo Alto?
has designed and built custom environments for several companies
in various Midwest and East Coast US cities. We can rent these
facilities for use with knOwhere customers when it makes logistical
does the co-design process work?
customer sponsor group of 5-10 individuals with senior accountabilities
for the issue to be addressed meet for up to a half day to
experience knOwhere work processes applied to dialog on:
state of the customer's organization
issue at hand
Goal for a knOwhere engagement desired by the customer
of the knOwhere event that will deliver the goal.
result is a detailed design for an event, complete with schedule
and cost, that that the sponsor team can take back and use
to enroll the rest of the organization. Between the design
session and the actual event, one-on-one dialog continues
between the lead facilitator and the sponsor team to refine
the design. During the event itself, the facilitation team
and the sponsor team regularly assess progress and tweak the
event for greater effectiveness.
take-away products do I get from knOwhere events?
get the products that you want, the ones that you worked with
us to design into the event. They might include scenarios
for the future, suites of strategic alternatives, major strategic
decisions, detail project action plans, time compression plans.
The medium of choice in communicating these products typically
is a website with the complete multimedia record of the event
and documentation of the product. Professionally edited and
produced videos, printed matter from brochures to books, illustrations,
and photographs also can be produced if needed.
can I be sure that the benefits of knOwhere persist long after
product of knOwhere events is a complete interactive website
documenting the event and its work. If maintained and moderated
(by the customer or by knOwhere) the website evolves to keep
alive the evolving body of knowledge or active projects kicked
off at the event.
building block products and services can also be combined
to boost ongoing momentum, for example inexpensive tune-up
sessions to improve communications may be held quarterly to
keep a major project launched at a DesignShop Process® on
track through the execution.
offers one-on-one dialog to transition managers to help them
practice Group Genius at their own workplace and effectively
implement projects launched at an event.
offers events (e.g. Wiring Organizations for Success(sm))
in which the customer designs its own organization and work
environment from the ground up to work the knOwhere way full
time. Customized environments may be designed, built, and/or
operated at the customer's facilities.
is a really great, low-cost introduction to Group Genius at
work, short of planning and holding a complete custom event?
offers an associates program that engages participants in:
advance the art of releasing Group Genius
Group Genius to significant issues of local to global significance
and developing a voice of influence in the world as well
as effective personal and company actions
dialog on strategies for releasing GroupGenius in the participants'
knOwhere offers half-day or one-day discovery sessions for
groups of 5-10 to explore their issues and how knOwhere works.
The cost of these sessions is deducted from the cost of any
is the relationship of knOwhere to MGTaylor®?
is intended to be the full commercial expression of the intellectual
property of the MG Taylor Corporation. knOwhere has a full
license to the intellectual property of MGTaylor that allows
it to use the tools and processes developed and trademarked
by MGTaylor, as well as sub-license them to others. Matt and
Gail Taylor are major shareholders and boardmembers of knOwhere;
both are available to work with customers.
is the relationship of knOwhere to Ernst and Young's ASE environments
and Young holds a license from MG Taylor restricted to 3-day
Process at its own facilities. knOwhere, on the other hand,
holds a complete license to all MG Taylor intellectual property
and is actively engaged in commercializing the art of releasing
group geneius with MG Taylor. There is no formal relationship
between knOwhere and Ernst and Young.
is knOwhere different from management consulting companies?
is founded on the principle of Group Genius, a conviction
that the individual experience, wisdom, skills, and commitment
for success already exist in most organizations and that the
key is to create a high-performance workplace that lets it
emerge. We do not supply specific technical, business, or
other expertise, provide the total work environment that allows
the customer to fully engage all its people. We supply the
"operating system" for an organization that optimizes the
contributions of individual constituents. Our network does
include a wide array of diverse expertise that can be called
on if needed for specific issues.
knOwhere environments and processes effective everywhere?
and its parent, the MG Taylor Corporation, have engaged successfully
with a wide variety of organizations from the public, private,
and nonprofit sectiors; from heavy industry to e-commerce;
from start-ups to century-old companies seeking a new way
do I find out more about how knOwhere can help me?
can call us at 650-470-1100, e-mail firstname.lastname@example.org,
or just drop by for a visit.